Return and refund policy

Please read our return and refund policy carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, you can contact us at venzi.help@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at venzi.help@gmail.com.

How do customers return their products?

By mail.

How do customers receive the return label?

For defective products: Download/print For customer's remorse: Customer's responsibility What is the restocking fee?

No restocking fee. Conditions of products we allow to return:

New Under what circumstances do we offer a return and refund:

Wrong Product:

If you find that your order is incorrect, please contact us via email at venzi.help@gmail.com with photos of the incorrect product, and we will provide you with a return shipping label. Once it's in tracking, we will immediately ship out a replacement product.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange it for the same item, please contact us via email: venzi.help@gmail.com. We will process the exchange at no additional cost.

Change of Mind:

Change of mind is not acceptable. Returns or refunds will not be processed. Please note: Color, Size, and Texture.

Order Cancellation:

We typically ship orders immediately,

So if you want to cancel your order, please contact us immediately. We will attempt to initiate a cancellation with the processing department, but we cannot guarantee that you will still be able to return the order after receiving the product.

** All refunds will be issued upon receipt and inspection of the returned product, which may take up to 4 days to appear in your bank account. Customer satisfaction is very important to us.

Non-returnable items:

Gift cards Downloadable software products Some personal care and health items To complete your return, a receipt or proof of purchase is required.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts:

Currently, we do not offer refunds if your item was a gift.

Send returns to:

For any additional questions: If you have any further questions, please feel free to contact our customer service at:

Email: venzi.help@gmail.com