Delivery

Venzi orders are shipped using various carriers. We have multiple warehouse locations, so your order may come from our facilities in Asia or Europe.

A Venzi tracking number is provided within 48 hours after the order is processed and shipped from our warehouse. You will receive a notification via email or SMS.

For most items, orders are processed and shipped within 48 hours. We use this time for order verification, customization, quality control, and packaging. You will receive an automated email with a tracking number. Tracking updates should start to appear after 3 days.

Orders to the United States: We expect 7-16 days for delivery.

Orders to the United Kingdom: We expect 7-16 days for delivery, but most orders arrive within 9 days. Due to unprecedented delays caused by this pandemic, some packages may take longer.

Canada, Ireland, and Australia: We expect 7-16 days for delivery, but most orders arrive within 10 days. Deliveries may sometimes take longer due to unprecedented delays caused by this pandemic.

Rest of the World: We expect 10-21 days for delivery. Deliveries may sometimes take longer due to unprecedented delays caused by this pandemic.

Failed Deliveries: If the package cannot be delivered to the provided shipping address due to reasons attributable to customer non-cooperation (incorrect or false delivery address, unavailable recipient), or if the customer refuses to collect the package, the package will be returned to the sender (Venzi) at the customer's expense. Expenses include shipping costs and any fees and taxes the package may have incurred; this amount will be deducted from the total order to be refunded.